🔄 Order Policy: Cancellations, Changes & Returns
At Shop Essentials Hoodie Canada, customer satisfaction is our top priority. We understand that plans can change, and we are committed to providing a clear and fair policy for order cancellations, modifications, and returns.
❌ Order Cancellations
Changed your mind? No problem.
You may request to cancel your order within 24 hours of placing it.
Cancellation Terms:
- Cancellation requests must be submitted within 24 hours of purchase.
- A $25 USD restocking and processing fee applies to all approved cancellations.
- Orders that have already been processed or shipped cannot be canceled.
How to Request a Cancellation
Please email us at support@shopessentialshoodie.ca and include your order number.
✏️ Order Changes
Need to update your size, color, or shipping address?
We are happy to accommodate changes whenever possible.
Change Request Terms:
- All change requests must be submitted within 24 hours of placing your order.
- Once an order enters processing, modifications may no longer be possible.
To request a change, contact us at support@shopessentialshoodie.ca as soon as possible.
🔁 Returns & Exchanges
We do not offer refunds for change-of-mind purchases. However, we are pleased to offer exchanges or store credit for eligible items.
Eligible Return Reasons:
- You received the wrong item.
- Your item arrived damaged or defective.
Return Window:
Eligible returns must be requested within 30 days of delivery.
📦 Return Conditions
To qualify for an exchange or store credit, items must:
- Be unworn, unused, and unwashed.
- Include all original tags.
- Be returned in the original packaging.
- Show no signs of wear, damage, or alteration.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
⚠️ Important Notes
🧥 Limited Availability
Our collections are produced in limited quantities. Exchanges are subject to stock availability, and we cannot guarantee that your preferred size or color will still be available.
🚫 Final Sale Items
The following items are non-returnable and non-exchangeable:
- Clearance items
- Promotional products
- Customized or personalized products
- Gift cards
🛡️ Fraud Prevention
To protect our customers and business, we reserve the right to issue store credit instead of a refund to the original payment method when necessary.
📧 Need Assistance?
If you have any questions about this policy or need help with your order, our support team is here to help.
Email: support@shopessentialshoodie.ca
Response Time: Within 24 hours
Support Hours: 24/7